Training...


INSTRUCTOR LED TRAINING
EncoreTech, Inc.'s specialty is desigining and delivering customized training programs for application end-users, trainers, and technical personnel to help maximize performance and productivity. For more than 20 years, our staff has guided major corporations through successful upgrades and migrations.

OUR PEOPLE
We feature stars. Our trainers share enthusiasm for technology and teaching. They are performers who capture a class with memorable presentation and communication skills. Their detailed technical knowledge and extensive knowledge of legal, financial and corporate business practices enables them to answer every question, whether from secretaries, partners, associates, analysts, word processors, administrative staff, training managers or in-house trainers.
Our trainers bring an unmatched wealth of training experience to every project. Most have been training at major national and international firms since the early 1990s and this wide and varied background enables them to compare functionality in the old software packages to the new. The EncoreTech trainers possess the intangibles as well. Commitment means that if a partner has a vital question at 5:30 PM, the floor support person will stay to answer that question fully. Political savvy means that we know how to escalate issues and how to support all members of the team. Our trainers understand the need to present a unified, positive experience for the firm. It all adds up to 110%.

OUR EXPERTISE
We bring a broad range of knowledge to migrations and upgrades, including mastery of all third- party integrated packages including document management, macro automation, contact management, e-mail, document clean-up and document comparison. This knowledge includes product functionality, integration with the word processor, as well as the presence of any bugs and necessary workarounds. Our experience and encyclopedic information greatly reduces unwanted user surprises and help desk calls. Because we work closely with third-party developers, we know the issues before new packages are rolled out, helping you to prepare your users.

TRAIN-THE-TRAINER
We give your trainers the highest level of end-user and technical expertise. Our trainer classes focus on what’s new in the program and how it affects your third party programs. We also include detailed training in end-user setup options, enabling you to understand and design the best end-user environment for your firm.
We often partner with in-house training staff, working with them to present clear and consistent instructions to end users. We teach in-house trainers how to work with our training outlines, which they use in class.

PILOT TRAINING
Excellent training for the Pilot group is crucial to start the positive buzz in any major upgrade or conversion. We understand that the composition of pilot classes may be very different from typical end-user groups and have designed training scenarios to fit all combinations of users.

EXECUTIVE TRAINING
We appreciate the special requirements of busy attorneys, investment bankers and executives by hand tailoring bite-size classes, efficiency one-on-ones, after or before hours training and
e-learning modules, giving them just the information they need.

WORKSHOPS
We empower your end users by clarifying and polishing their software skills with short, function-specific workshops. These are customized to your firm’s business needs and are based on our knowledge of those functions which are most troublesome, as well as analysis of floor support reports.

Please contact us for more info.

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